Welcome to Pmart (also known as Pichhore Grocery). These Terms govern your use of the Pmart app, website, and related hyper-local delivery services. By downloading, accessing, or purchasing from our platform, you agree to be bound by these Terms. If you don't agree, please stop using the app and services.
1. Eligibility & Account Registration
To place orders, you'll need to register with accurate details — a valid mobile number, your full name, and a delivery location. You're responsible for keeping your account credentials and OTPs confidential, and for all activity under your account.
2. Geographic Delivery Restrictions
Pmart operates strictly as a hyper-local delivery service within defined territorial boundaries.
Pichhore town only
We only deliver within the urban borders of Pichhore town proper. We do not serve surrounding villages, rural areas, or settlements outside the official municipal limits — regardless of postal code or block administration. Orders to village addresses are automatically rejected and cancelled without prior notice, explanation, or liability. Pmart has sole discretion to determine boundary eligibility at the time of order routing.
3. Orders, Pricing & Product Availability
- We aim to keep pricing, stock, and product details accurate, though occasional discrepancies may occur.
- All prices are in INR and may change without notice based on market availability and procurement costs.
- We reserve the right to limit quantities per account or order to prevent hoarding or commercial exploitation of consumer pricing.
4. Reseller Status & Manufacturer Liability
Pmart operates as a local retail reseller and digital trading platform. We source packaged goods, groceries, cosmetics, and daily essentials from third-party manufacturers, distributors, and wholesale markets — we don't own, operate, or control any manufacturing facility, nor manufacture, pack, alter, or formulate sealed branded goods.
Because of this, Pmart disclaims liability for the manufacturing, formulation, ingredients, quality, safety, or packaging of third-party products. Any health complications, adverse reactions, or product performance issues are the responsibility of the respective manufacturer, and related grievances should be taken up with them directly rather than with Pmart.
5. Payments & Refunds
Payments can be made via UPI, credit/debit cards, net banking, or Cash on Delivery where available. If an order is cancelled by Pmart due to geographic restrictions (such as a village address), any online payment already processed is credited back to the original source within standard banking timelines — typically 5–7 business days.
6. User Responsibilities & Conduct
Please provide clear address details or landmarks within Pichhore town for swift delivery. Don't use the app for fraudulent purposes, speculative ordering, or any activity that compromises our software or delivery riders.
7. Limitation of Liability & Indemnity
Pmart, its owners, and delivery executives aren't liable for indirect, incidental, or consequential damages from delays caused by traffic, weather, political disruptions, or sudden market shortages. You agree to indemnify Pmart against claims arising from your violation of these Terms or orders placed outside our stated delivery radius.
8. Modifications to Service & Terms
Pmart may update, modify, suspend, or terminate these Terms or the scope of delivery coverage at any time, without individual notice. Continued use of the platform after revised Terms are published means you accept the updated version.
9. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of India. Any disputes arising from your use of Pmart services fall under the exclusive jurisdiction of the competent courts in Pichhore, Shivpuri District, Madhya Pradesh.