At Pmart (Pichhore Grocery), we're committed to fresh groceries and a fully transparent delivery experience within Pichhore town. To keep things simple and dispute-free, every order follows a strict Open Box Delivery Policy — please read this carefully before placing your order.
1. The Open Box Delivery System
Every single grocery order from Pmart is covered by a mandatory Open Box Delivery system:
- When our delivery rider arrives, they'll open your package or basket in front of you.
- You're encouraged to verify every item — check quantities, freshness of vegetables and fruits, and expiry dates of packaged goods, right there on the spot.
2. Doorstep Rejection — No Questions Asked
If anything is missing, damaged, or spoiled — or you simply change your mind during inspection:
- You can instantly refuse individual items or the entire package at your doorstep, with no explanation needed.
- We take rejected items back immediately, no questions asked.
- If paid online, the amount for rejected items is refunded to your original payment source within 5–7 business days. For Cash on Delivery, you only pay for what you keep.
No returns after the rider departs
Once you accept your items and the rider leaves your doorstep, the order is final and verified. Pmart cannot accept return requests, exchanges, or refund claims after that point, under any circumstances. This is because perishable items like dairy, vegetables, and bread can't be safely restocked once they've left our custody — so please inspect carefully while the rider is still with you.
3. Cancellation by the Customer
- Before dispatch: cancel at no cost through the app or our support line, as long as the order hasn't been packed or dispatched yet.
- After dispatch: once the rider is out for delivery, cancellation via the app isn't possible — please use the Open Box Delivery option to reject the package when the rider arrives.
4. Cancellation by Pmart
Pmart may cancel an order without prior explanation or liability if:
- The delivery address falls outside Pichhore town's urban limits (e.g. a surrounding village or rural sector), as set out in our Terms & Conditions.
- The requested items are out of stock or fail quality checks before loading.
- Inaccurate or incomplete contact details make it impossible for our rider to locate or reach you.
By placing an order with Pmart, you confirm that you've read and agreed to carefully verify your delivery at the time of arrival.